Refund, Cancellation, and Enrollment Transfer Policy

Effective Date:
Service Provider: operating under the AmazeNation brand through Amaze.PH
Business Address:
Official Support Email:

This policy applies to paid courses, coaching programs, workshops, and related educational services offered by AmazeNation.

Before paying, please review your selected program’s description, inclusions, access period, schedules, fees, payment terms, and technical requirements. Contact our support team before purchase if you need clarification.

1. Participant-Initiated Cancellations

Subject to the exceptions in this policy and applicable Philippine law, payments are non-refundable for participant-initiated cancellations where AmazeNation has provided, or remains ready and able to provide, the program as agreed.

The following circumstances do not, by themselves, entitle a participant to a refund:

• A change of mind or a decision to pursue another course, provider, or career path.
• Personal, family, work, financial, or scheduling circumstances that prevent participation.
• Choosing not to access, start, use, or complete the program when the agreed access has been properly provided.
• Missing a session, appointment, workshop, or deadline that was made available as agreed.
• Internet, device, software, or technical issues attributable to the participant, where the relevant requirements were disclosed before purchase.
• Dissatisfaction with personal progress or results where AmazeNation delivered the program as represented and agreed.

Non-use of properly provided access does not automatically cancel enrollment or create a refund entitlement. These exclusions do not apply where AmazeNation fails to deliver the agreed service or a remedy is required by law.

2. Reservation Payments and Installments

Before a reservation payment is collected, AmazeNation will disclose its amount, what it reserves, its validity period, the balance due, and the consequences of failing to complete payment.

Reservation payments are credited toward the selected program’s enrollment fee unless a different arrangement is expressly disclosed before payment.

Subject to applicable law and the exceptions in this policy, a reservation payment is non-refundable when the participant voluntarily withdraws or fails to complete payment within the disclosed reservation period while AmazeNation remains able to honor the reservation.

Any release of a reserved slot, cancellation of a reservation, or suspension of access for non-payment will follow the payment terms disclosed and accepted at enrollment.

Stopping attendance, ceasing to use course access, or submitting a cancellation request does not, by itself, extinguish payment obligations validly agreed under an installment arrangement. Any adjustment remains subject to the enrollment agreement, this policy, and applicable law.

3. Program Access and Attendance

Access periods, coaching availability, booking requirements, completion requirements, and session schedules are governed by the program terms disclosed at enrollment.

Unused access, missed sessions, and incomplete coursework do not automatically extend the access period or entitle the participant to replacement sessions.

Extensions, make-up sessions, and rescheduling requests may be considered under the applicable program rules and availability. Any exception must be confirmed in writing by an authorized AmazeNation representative.

Where access or a session is unavailable because of an issue attributable to AmazeNation, we will address the affected service and provide any remedy required under this policy or applicable law.

4. Learning Outcomes and Participant Responsibilities

AmazeNation provides educational content, training, coaching, and learning support. Unless expressly included in the purchased program, enrollment does not include recruitment, job placement, or client matching.

Enrollment does not guarantee employment, clients, income, business profitability, certification without meeting completion requirements, or any particular personal or financial result.

Results depend on factors including participation, practice, prior skills, application of the training, market conditions, and individual circumstances.

Failure to achieve a desired outcome does not, by itself, qualify for a refund where the agreed program has been delivered. This provision does not reduce AmazeNation’s obligation to provide the advertised and agreed inclusions or excuse misleading representations.

5. Payment Errors, Non-Delivery, and Service Concerns

Please report duplicate payments, incorrect charges, missing access, undelivered inclusions, or services materially inconsistent with the program purchased through our official support channel.

AmazeNation will review relevant transaction records, enrollment terms, communications, access records, and delivery information. We may request information reasonably necessary to verify the payment and investigate the concern.

Confirmed duplicate payments and amounts charged in error will be corrected or refunded, as applicable.

Depending on the circumstances and applicable law, remedies may include:

• Providing or restoring the agreed access.
• Providing or reperforming the affected service without additional charge.
• A proportionate price reduction.
• A partial or full refund.

Where applicable law gives the participant a choice of remedy, AmazeNation will respect that choice. Participation in troubleshooting or discussions does not, by itself, waive a legal right.

6. Cancellations and Changes by AmazeNation

If AmazeNation cancels a paid program or workshop and cannot deliver the agreed service, we will refund the amounts paid for the cancelled, undelivered service. A participant may voluntarily accept an available alternative instead.

If AmazeNation materially changes a confirmed schedule, delivery format, or core inclusion, we will notify affected participants and explain the proposed arrangement.

Where the change materially prevents participation or materially reduces the agreed service, the participant may choose an available alternative or a refund for the affected, undelivered service, without limiting any greater remedy available under applicable law.

Minor operational adjustments that do not materially reduce the agreed service do not, by themselves, create a refund entitlement. Whether a change is material will be assessed against the program terms and circumstances, rather than solely at AmazeNation’s discretion.

For partially delivered programs, any proposed partial refund will include a written explanation of its calculation. A partial refund will not be used to limit a legally required full refund or other remedy.

7. Transfers, Course Changes, and Rescheduling

Requests to move to another batch, change courses, reschedule coaching, or transfer enrollment to another person are separate requests and are governed by the relevant program rules.

Approval is subject to availability, eligibility, any conditions and fees disclosed before purchase, and written confirmation from an authorized AmazeNation representative.

Submitting a request does not automatically approve the change, extend access, suspend payment deadlines, or cancel the original enrollment.

Any additional fee must be disclosed and accepted before the approved change is processed.

These conditions do not restrict remedies arising from a service failure or material change attributable to AmazeNation.

8. Submitting a Concern

Email the official support address with:

• Your full name and enrollment email address.
• The program purchased and purchase date.
• Your transaction reference or available proof of payment.
• A description of the concern and the resolution requested.
• Relevant supporting information, if available.

Please do not send passwords, one-time passwords, or complete payment-card details.

We aim to acknowledge concerns within two business days and resolve them within seven calendar days from receipt. If further investigation is necessary, we will explain the status and next steps.

These service targets do not extend any statutory deadline or prevent a participant from pursuing available external remedies. Where the Internet Transactions Act applies, its internal redress mechanism is deemed exhausted if the complaint remains unresolved after seven calendar days from filing.

9. Refund Processing

Where a refund is due, AmazeNation will confirm its amount, calculation where relevant, payment method, and expected processing date in writing.

Refunds will ordinarily be returned through the original payment method where available. If this is not possible, we will agree on a secure alternative with the verified payer.

Any payment-provider processing time will be disclosed. No administrative deduction will be imposed where it would reduce a refund required by law.

A refund will not be conditioned on withdrawing a lawful complaint, removing an honest review, or waiving unrelated legal rights.

If a payment dispute or chargeback is also pending, please inform us so that the payment records can be reconciled and duplicate reimbursement avoided. This does not restrict any lawful payment-dispute right.

10. Applicable Terms and Consumer Rights

This policy forms part of the enrollment terms disclosed before purchase. Program-specific terms must be read together with this policy.

Any express refund guarantee or more favorable written commitment made by an authorized AmazeNation representative at enrollment will be honored according to its terms.

Policy changes apply prospectively and will not retroactively reduce rights or benefits agreed for an existing purchase.

Nothing in this policy excludes, restricts, or waives any non-waivable right or remedy under applicable Philippine law.

11. Acknowledgment Before Payment

Before completing payment, participants will be asked to acknowledge:

“I have read the Refund, Cancellation, and Enrollment Transfer Policy and the details of my selected program, including its inclusions, access period, fees, payment terms, technical requirements, and any confirmed schedule. I understand the conditions governing participant-initiated cancellations and that my rights under applicable Philippine law remain protected.”